1. Try it before you pay
The Free plan runs the whole product with no card and no time limit. You only pay when you move to Pro.
2. 14-day refund
If you are not satisfied, you can get a full refund within 14 days of any payment, no questions asked. This covers the first Pro payment, monthly renewals and charges for added seats.
Duplicate charges and billing errors are always refunded, whenever you notice them.
3. How to request a refund
Our orders are processed by Paddle.com, our Merchant of Record, which also issues refunds. To request one:
- go to paddle.net and look up your purchase with the email address on your receipt, or
- email us at info@pumi.co and we arrange it with Paddle.
Refunds go back to the original payment method. Depending on your bank, they appear within 5–10 business days.
4. Cancelling
You can cancel any time under Manage subscription. There are no further charges, Pro stays active until the end of the paid period, then your workspace returns to the Free plan. Cancelling alone doesn't refund the current period; within 14 days of the payment you can request that as above.
5. Your statutory rights
This policy doesn't limit any rights you have under consumer law or the Paddle Buyer Terms. See also our Terms of Service.